Term and Conditions
Service Description & Purpose
Through the website www.albania-hotel.com we (Albania Holidays shpk) act as an intermediate between hotels and users in order to provide the hotels with a platform where they can sell their rooms and our visitors with the possibility to search and book hotel accommodation online. Our service is based on information provided by hotels. We do our utmost best to ensure that all information provided on this website is accurate. From now on the term “Albania Holidays”, “Websites” and “we” will be used to collectively identify Albania Holidays sh.p.k (Ltd), www.balkan-hotel.com, www.albania-holidays.com, www.albania-hotel.com and www.tirana-hotel.com, while the phrases “Guest” or “Client” will collectively refer to entities making use of these websites to complete a hotel or other service reservation.
Prices and Price Parity
The prices on our site are highly competitive and we have agreements with many of the hotels to guarantee that no one else undersells us. All prices on the website are shown per day and the total amount reflects the price of the room for your entire stay and include VAT tax and all other local taxes (subject to change), unless stated differently. Please check the specific hotel booking policy for the reservation conditions and cancellation policy prior to making your reservation.
Hotel Information, Rating & Client Complaints
The Hotel is responsible for ensuring that the Hotel Information (i.e. description, photos etc) included on the websites, www.albania-holidays.com, www.balkan-hotel.com and www.tirana-hotel.com, www.albania-hotel.com is correct and up-to-date at all times. Finding ourselves only with a handful of officially rated hotels we have been forced to include also non rated hotels in our Websites. Rating has been decided by the owners or management of these hotels in consultation with us. We have inspected each of the hotels physically and the findings have been made known to the hoteliers to influence them in giving their properties as objective rating as possible. However online rating should only be considered a guideline to help you, in making a more informed choice. As a double measure we have also included guest rating. Albania Holidays shall not be held responsible in respect of any claim made by any third party relating to any erroneous Hotel Information and/or descriptions and/or photos or any other claims related to services provided by the hotel including possible discrepancies between the actual rating of a hotel and the online rating. Nor do we accept any responsibility for the guest rating section and the comments which appear there.
Complaints made by Guests regarding conditions and services provided by the hotel are to be dealt with by the Hotel directly, without mediation by Albania Holidays.
Payment Method & No Reservation Fees
There is not extra fee for online payments at one of our websites. The price you see is the price you pay at the end of the services. The amount charged will be a partial amount of the total reservation price of services reserved, from now on known as the “Deposit”. The remaining difference between the total amount minus the deposit paid at the time of booking, from now on known as the “Balance” is due to be paid directly at the service provider, upon obtaining the services. The Client agrees that his/her credit/debit card will be charged by Skrill (former Moneybooker Ltd) on behalf of Albania Holidays. More detailed information regarding payment terms is given when you are transferred to the Skrill’s website for payment processing. In some cases the Client maybe be required to prepay or guarantee the booking in an alternative manner, such as bank transfer for example. If the Client is unable or unwilling to do this, we reserve the right to refuse the reservation service.
Reservation or online service agreement
By making a reservation through the Websites a direct contract is created between the service provider, (hotel, car rental etc) and the Client (the “online service agreement”). Albania Holidays acts merely as a medium which makes possible the reservation and payment of the Deposit. The Client is bound to accept the provider as a contractual party, to pay the remaining Balance at the hotel, and to accept the online reservation in compliance with the Provider Information contained on the Websites at the time the reservation was made.
Cancellation Policy, Claims & Refunds
The Client may cancel or change the reservation or other service, but this may result in cancellation or reservation change fees, set by the service provider. Furthermore, if the Client does not show up, cancel or change his/her reservation before the cancellation terms set by the hotel or service provider, directly with them, he will be subject to a charge of applicable nightly rates for hotels and set charges for other services.
In these cases the rest of the reservation will be cancelled automatically and the equivalent of the cancellation penalty set by service provider will be withheld from the deposit paid. If the deposit paid by the client is less than the cancellation policy set by the service provider, than the client’s card maybe charged the difference. If the deposit paid is bigger than the amount the service provider penalizes than the difference between the two will be refunded by Albania Holidays.
The Client must notify the service provider directly if he would still like to arrive at the hotel on any remaining or alternative dates. The reservation for the following night will be a direct agreement between the client and service provider.
The above cancellation policy will also apply to early interruption of reserved services. For exceptions to this rule we must have a written notice in the form of a letter, e-mail or SMS message from the hotel or service provider, confirming acceptance of the interruption of services from the client without penalty. It is the Client’s responsibility to check and accept the cancellation policy of the hotel or service provider he books as published on the Websites. Any financial claims and compensations will be strictly based on this policy.
The following refund policy will apply to cancellation of services:
If the Client proves that the cancellation or early check out was made in time and according to the hotels cancellation policy we will refund the deposit paid to Albania Holidays. For all other forms of payment, applicable bank or transaction fees will be charged. Cancellations made at least 24 hours in advance for services provided directly by Albania Holidays (i.e transfers, FIT excursions, etc.) except for regular tours and those provided by suppliers ( i.e hotels, car rental reservations etc.) will be refunded without any penalty.
Currency & Exchange Rates
Prices displayed in the Websites include all local applicable taxes and are in Euro. However through our partners Skrill Ltd we offer you the possibility to pay in several other currencies of your choice. The exchange rate of the Euro in your preferred currency is determined by the above mentioned credit card processer.
The information, software, products, and services published on Albania Holidays owned websites www.balkan-hotel.com, www.albania-holidays.com , www.albania-hotel.com or www.tirana-hotel.com have been compiled in good faith. However they may contain inaccuracies or errors, including pricing errors. In particular, Albania Holidays, our linked website partners through whom we provide service do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers.
In addition, Albania Holidays expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer the Client the opportunity to keep his pending reservation at the correct price or, at his option; we will cancel his reservation without penalty. Albania Holidays makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Albania Holidays. All such information, software, products, and services are provided "as is" without warranty of any kind. Albania Holidays disclaims all warranties and conditions that this website, its servers or any email sent from Albania Holidays Websites, are free of viruses or other harmful components. The hotels, car rental companies and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of Albania Holidays. Therefore Albania Holidays is not liable for any errors, omissions, representations, warranties, breaches or negligence of any such suppliers and their employees or for any personal injuries, death, property damage, other damages or expenses resulting there from. Albania Holidays has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force major, or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall Albania Holidays, be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of, or in any way connected with, your access to display of or use of this website, including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Albania Holidays, has been advised of the possibility of such damages.
If, despite the limitations Albania Holidays, is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Albania Holidays will in no event exceed, in aggregate (1) the amount the Client has paid for one of our services conform the term and conditions presented herein, or (2) Two-Hundred Euro (€200.00). The limitation of liability reflects the allocation of risk between the parties and limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed its essential purpose.
The Client agrees to defend and indemnify Albania Holidays and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(1) the Client’s breach of this Agreement or the documents referenced herein;
(2) the Client’s violation of any law or the rights of a third party; or
(3) the Client’s use of this Website.
Copyright Protection and Enforcement
Albania Holidays is an exclusive owner of the general and executable project, and all software applications and content of www.balkan-hotel.com, www.albania-holidays.com , www.albania-hotel.com , www.tirana-hotel.com and websites. The author of all the information at these portals is Albania Holidays. The contents that are not in possession of Albania Holidays are identified as such in these terms and conditions and/or websites. Most photographs are the exclusive ownership of Albania Holidays. The copyright to all materials on the above-mentioned websites belongs to Albania Holidays. The user and the visitor of Websites cannot copy or use the information for profitable purposes without the knowledge and written permission of Albania Holidays. All rights are reserved. The permission is given by Albania Holidays only through prior agreement in writing form. With the exception of those mentioned in this section, all other uses of material from Websites are strictly prohibited. All perpetrators will be prosecuted based on local and International copyright laws.
Albania Holidays Ltd